Frequently asked questions from A to Z


  • Breakfast and brunch buffet with freshly prepared omelettes and egg dishes, fresh waffles, hot sausages, salmon, cheese, charcuterie, lactose-free products, juice machine for freshly squeezed orange juice, juicer for smoothies, and much more
  • Lunch buffet: various starters, soups and main courses including a large salad bar, children’s buffet
  • Afternoon buffet: fruits, cakes, snacks and ice cream buffet
  • In the evening: themed buffets with live cooking stations
  • Drinks: coffee (from the espresso machines), tea from the tea station, non-alcoholic drinks from the beverage fountains around the clock
  • And, even more for the little ones: HiPP baby food corner, milk, children’s tea

For use at no extra charge:

  • professional baby and child care 7 days a week from 08:00 to 21:00.
  • the indoor and outdoor play areas as well as the pool and sauna areas
  • the convenient and safe underground parking
  • High-speed wifi throughout the hotel

(We only offer All-Inclusive for all family members.)

Our “All-Inclusive Family Holiday” is one of the best and most extensive offers in Germany. Our all-inclusive gives the children an abundance options – and the parents a relaxing sense of freedom. If you have any requests or questions, our reception is available for you 24 hours a day / 7 days a week.


Do you or anyone in your family have allergies or food intolerances? If you have not already informed us with your reservation, please let reception know so that we can make sure your needs are properly cared for during your stay!

Arrival / Departure

Your room is available from 15:00 on the day of arrival. On the day of your departure, we kindly ask you to vacate the room by 11:00. Please remember to return all loaned items such as bottle warmers, kettles, key cards… to their proper place. Many thanks!

Baby food

At our baby buffet we offer various milk powder and baby porridge from the company HiPP. The kitchen staff are also happy to prepare fresh baby food for you, please order directly with our restaurant staff.


An ATM from the Sparkasse and Postbank banks are found in central Oberhof.
Crawinkler Str. 1 and 2, 98559 Oberhof

Cancellation and trip interruption insurance

In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance is displayed through the booking process.

Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.


We look forward to meet and entertain your children. Opening times for all areas, Monday to Sunday, from 08:00-21:00.

  • Baby club for children aged 7 days to 2 years
  • Mini club for children aged 3-12
  • Teen club from 13 years
  • Family play area

Parents are welcome to play with their children in the family play area. Please understand that all other children’s club areas are reserved exclusively for children.


The current programme is found in the weekly KIDS-Club programme on the tablet in your room.

Cross-country skiing & tobogganing

In Oberhof you will find several cross-country trails between 5 and 50 km long, most of which start at the “Grenzadler”. Also available are many kilometers of prepared winter hiking trails and a natural toboggan run. Our reception staff have all the information available for you.
A highlight in the region is the LOTTO Thüringen Indoor Skiing Centre Oberhof, where you can go cross-country skiing all year round. For more information see “Ski Centre”.


The reception will put you in touch with the emergency medical service outside of the usual office hours.

Group practice Oberhof
Gräfenrodaer Str. 2, 98559 Oberhof, Tel. 036842 22556,

Hospital with paediatrician
Zentralklinikum Suhl
Gräfenrodaer Str. 2, 98559 Oberhof, Tel. 03681 359

Emergency Medical Services Tel. 112 or 116 117

Familux Friends

Our regular guest portal is now Familux Friends. All existing loyalty points have been transferred.

Just use the same email address to log in.
When logging in for the first time, please Reset your password.
Otherwise, continue here Familux Friends.

Fitness Programmes

Our fitness trainers offer varied indoor and outdoor programmes. You will find all the information on the notice boards at the info point and on the tablet in your room.


Included in the room price is one underground parking space per room. Please note the clearance height of 2.30 m. There is further parking spaces available outside for taller vehicles.


Automatic drink fountains are found in the restaurant and bar areas. All non-alcoholic drinks from the drink fountains are of course free of charge and available around the clock!

  • Breakfast from 07:30-10:30
  • Lunch buffet from 12:00-13:30
  • Cake and snack buffet from 13:30-17:00
  • Evening buffet from 18:00-20:30

Our kitchen team is more than happy to take special diets and allergies into consideration!

Gym hall

The gym hall is open daily until 21:00. The hall is unsupervised by hotel staff and parents must supervise their children.

Go-kart track

The go-kart track is open all day. The go-kart track is not supervised, and parents must oversee their children’s use of the track. You need special tokens for the go-karts, these are available at the reception and cost EUR 1.00 per token, which buys 5 minutes.


Friseursalon Haareszeiten, Zellaer Str. 6, 98559 Oberhof, Tel. +4936842 52304

Friseur Am Eck, Rudolf-Breitscheid Str. 1, 98559 Oberhof, Tel. +4936842 20446

Hikes / excursions / hiking maps

We have put together guided hikes and excursions, as well as tour suggestions, on your tablet in your room. Hiking maps and tips are available at reception or at


Our housekeeping team will take care of all your needs such as needle, thread, blankets, pillows, etc.


We offer free high-speed WiFi access throughout the hotel.

The Kostbar bar

Our guests can every evening before dinner try the recommended Wines of the Day at our Kostbar. Our sommeliers are happy to discuss and advice on your wine selection.


We offer a luggage service on arrival and departure.
All leisure areas, including shower and changing facilities, are also available to you outside of the specified check-in/out times. Luggage can be stored in lockers, and the corresponding key cards are available from reception.

Lunch pack

You are welcome to prepare your own lunch pack at the breakfast buffet, in case you won’t make it back to the hotel for lunch.


You can pay your bill the evening before departure from 19:00-21:00 or on the day of departure from 08:00 at the reception in cash, by credit card (Visa, Mastercard) or by EC (debit) card. When paying by EC card, please note that many banks have a guarantee limit of EUR 1,000 per day.


Some general guidelines when brining your pet:

  • Please understand that for the benefit of other guests, pets are (generally) not allowed in the restaurant, wellness and other common leisure areas
  • We ask that your pet not use the bed, lounge chair or sofa in the room, so don’t forget to bring their own bed.
  • Please speak with reception to accommodate the housekeeping access to clean your room during your stay.

Pharmacy in Oberhof

Robert-Koch-Apotheke, Zellaer Str. 12, 98559 Oberhof, Tel. +4936842 22348.


The outdoor play par, with playgrounds and trampolines, is located in the hotel gardens.


You can send your personal mail via our reception. Incoming mail is kept in your room folder at the reception.


At the reception you can rent, free of charge:

  • Bathrobes and bath towels
  • Baby monitor
  • Bottle warmer, kettle and steriliser
  • Baby bouncer
  • Cot
  • Humidifier and night light
  • High chair, bib
  • Back carrier
  • Strollers
  • Changing mat, diaper pail
  • Buggies (rain cover, footmuff)
  • Baby bathtub
  • Sledge (winter)

Room tablet

Every suite and chalet is equipped with an internet-enabled tablet, for guests to easily access all holiday information and resort programmes, as well as internet surfing.

Sauna/steam rooms

  • The family sauna is designated for use by the whole family in swimwear
  • Adults only sauna (nude area) with various saunas and a steam bath. Each area has its own relaxation area and outside area.

All saunas / steam baths are open daily from 10:00-20:00

Sauna/Pool towels

The pool towels and bathrobes are prepared for you in a beach bag in your room.


Necessities, beauty, playful and all sorts of things for adults and children that was not packed.

Ski and snowboard equipment

The ski lockers are found on the ground floor and is accessed with your room card.

Ski Centre (Cross-country, Biathlon)

One of the absolute highlights of Oberhof is the LOTTO Thüringen Indoor Skiing Centre, is unique in Central Europe and have found its place between the Alpine centre and the LOTTO Thüringen ARENA am Rennsteig. A paradise for competitive and recreational ski enthusiasts on 10,000m².

Ski lift

The Oberhof SNOWPARK, with its 800m long ski slope, called Fallbachhang, is one of the most popular ski areas in Thuringia. The combination of the high altitude and the available snow-making system makes the ski area in Oberhof offer some the best snow conditions in winter.

Freestylers get their money’s worth in the snow park, located by the middle station of the chair lift.

Ski schools

Year-round cross-country skiing in the Indoor Skiing Centre Oberhof

Sport Luck offers individual ski lessons for everyone who wants to learn cross-country skiing or improve their technique. The well-trained DSV * ski instructors teach you the basics of classic cross-country skiing. Advanced runners can also take a skating course.

Sport Luck in the LOTTO Thüringen Indoor Skiing Centre Oberhof
Tambacher Str. 44
98559 Oberhof
Phone +49 36842 53148

Alpine skiing and snowboard school


No smoking is allowed in the hotel, please only use the designated outside areas.

Stamps + postcards

can be found and purchased at the reception.

Soft play area

The soft play area is open all day and is not supervised the the hotel staff. Parents must supervise their children

Summer toboggan track

Contact: Skiliftbetrieb Hubertus Schmiechen, Zellaer Str. 42, 98559 Oberhof, Tel.: 036842 / 22959

Sun terrace / lawn

In front of the swimming pool and saunas, loungers and parasols are available whenever the weather allows.

Swimming pool / water slide

Indoor pool size: 24 × 11m / depth 1.30m — temperature 30°C
Outdoor pool size: 21 × 11 m / depth 1.30m — temperature 30°C

Kid’s pool with water slide park
The kid’s pool will inspire you with its many slides and play options! (Water depth 0.20m — temperature 35°C)

Tube water slide
The tube water slide is 100m long and open daily from 10:00 – 11:30 and 14:00-18:00.

Parents must supervise their children in all the pool and sauna areas.


Our reception staff are happy to book a taxi for you.


There is a teen club in the resort. Its is a parent-free space for children over the age of 12 years. To access the club, your teenagers will need a entry card, available at the reception.


Performances and shows are held weekly in the theatre. The programme can be found in the weekly program — found on the tablet in the room.

Tourist tax in Oberhof

up to the age of 6 —> free
Children from 7 to 16 years —> € 1
Adults over 16 years —> € 2
People with disabilities (ID required) —> € 1


All our suites and chalets are equipped with Smart-TVs, tablets and high-speed wifi.


Please remember to lock your valuables in the room safe. The reception staff are happy to help with any queries you may have.

Wake-up calls

Our reception staff will be happy to wake you up by phone. Please talk to the reception staff for the wake-up service.

Washing machines / Laundry service

Washing machines, dryers and an ironing board can be found in the laundry room.

Wellness — cosmetics & massages

The spa team will advise you on all questions relating to cosmetics and massage from the spa menu. Please inform us at least 24 hours in advance if you cannot keep an appointment that has been reserved for you, otherwise you will be charged for the treatment. Thank you for your understanding.


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