Terms & conditions and cancellation policy
Our general cancellation policy:
General Terms and Conditions (GTC) for Hotel Accommodation (PDF)
Cancellation Cover (PDF)
In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance is displayed through the booking process.
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.